This page is for getting in touch with the team behind this guide — the independent site you're reading now, built around Novibet for players in Ireland. We are not Novibet, so if your question relates to an actual account, a pending withdrawal, a bonus that hasn't been credited, or anything else tied to real money on the platform, that has to go through Novibet's own official support channels, not through us. What we can help with is anything to do with this website itself: the content we publish, corrections, privacy questions, or general feedback.
Contact this editorial team for corrections, feedback and questions about this website’s content.
Never send passwords, payment details or identity documents to an editorial support inbox.
Only Novibet’s official channels can investigate a player login, transaction or verification case.
Email Support
The most reliable way to reach us is by email at [email protected]. We read every message that comes in, though as a small independent site we don't offer live chat or phone support, and we can't promise an instant reply. A genuine email gets a genuine answer from someone who has actually read it, which we think is worth the slightly longer wait compared to an automated chat window.
Before You Write to Us
To help us answer quickly, it's worth including a few details in your message: what page or topic your question relates to, whether you're asking about the content of the guide or about Novibet's platform directly, and any specific detail you think we've got wrong or should look into. If you're reporting outdated information, a broken link, or a factual error, a link to the exact page saves us time tracking it down and gets a correction published faster.
A link and a clear description help us check a reported issue or update faster.
Common Topics We Can and Can't Help With
We regularly get messages about account logins, deposit and withdrawal issues, or bonus eligibility — these all need to go to Novibet directly through its official site, since we don't have access to any account data and can't intervene in a live case. What we can genuinely help with includes questions about how we review games or licensing, requests to correct something inaccurate on this guide, and feedback on topics you'd like to see covered in more depth, such as payment methods or specific game categories. If you're concerned about your own gambling habits or those of someone close to you, our responsible gambling page lists where to find proper support in Ireland.
What to Expect After You Write
Because this is a small, independently run guide rather than a large support desk, response times can vary depending on how many messages we're working through at a given time. We generally aim to acknowledge a message within a couple of working days, though a more detailed query — say, a correction that needs checking against Novibet's current site — may take a little longer to sort out properly. If you haven't heard back after a reasonable stretch and your question is genuinely urgent, sending a short follow-up is completely fine.
Privacy of Your Message
Any information you send us by email is handled according to our privacy policy. We only use it to respond to your query and don't pass your details on to Novibet, other operators, or any third party for marketing purposes. If your message includes sensitive information you'd rather we didn't retain longer than necessary, let us know and we'll delete it once your query is resolved. We don't collect or store payment details of any kind through this contact page, and we'd never ask you to send them by email in the first place.
For deposits, withdrawals, verification or login access, contact the operator through its official support route.